_How can I clean my picture?
You can dust your picture with a non-fuzzy, soft, dry cloth (microfiber, for example). To allow you to enjoy your art for a long time, please do not use glass cleaning products under any circumstances on Aluminium Dibond or acrylic glass. Also, avoid putting pressure on the surface when wiping.
_How can I pay?
You can pay by credit card (Maestro, MasterCard, VISA) or by PayPal. The transaction will be booked upon placing the order since production of your work will begin immediately.
Once your order has been sent, you will receive an e-mail from us with all the details of your order. If you have any further questions, we are happy to advise you personally contact us here.
What if I don’t receive the confirmation e-mail?
If you can’t find the confirmation e-mail, please have a look in your junk mail folder. If you can’t find the e-mail there either, please contact us here.
_How much does delivery cost? How long does delivery take?
Our delivery cost is factor within each product.
Most of our products are made to order and they are produced individually for you after you place your order. It is unfortunately not possible for us to agree on exact dates for delivery as the artworks are not in a warehouse waiting for collection.
_How will the artwork be delivered?
We will deliver your artwork in specially prepared art-secure packaging. Your order will be shipped (to the delivery address you provide) directly following its production.
_Can I change my order once it has been placed?
It is not possible to change your order once it has been placed. The only exception to this is the delivery address, which can be changed if your order has not yet been shipped. To change this, please inform us immediately, contact us here
_Can I cancel an order on Studio Renovatio?
You can cancel your order up to 24 hours after it has been placed. You can send your cancellation request, contact us here. Please make sure you receive the confirmation immediately. After this period the production process for your work will have already begun, and it is therefore not possible to cancel your order at this point. Please note that the full payment for your order is booked automatically once the order is successfully placed. If you cancel your order, you will receive a confirmation e-mail immediately.
_What happens if my order is damaged when I receive it?
Please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact us immediately, so that we can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail us photographic documentation of the damage.
If you have already received the work before you notice damage, please contact us as soon as possible. Please keep the original packaging in case a return is necessary.
You can contact us here.
_What should I do when a product is defective?
You can return the defective products within 14 calendar days upon receipt, free of charge. Email us email@example.com with the pictures of the defective product. If the product being defective is approved, it is not necessary to send back the product. We can either send you another product or refund your money.